Terms & Conditions (w.e.f. 10th June 2024)

Installation Checks

When civil work is done at site (including false ceiling, electrical, plumbing, gas piping, wall demolition, wall partition, etc.), hand marks and scratches are bound to occur and cannot be avoided. It’s recommended to have a final coat of paint after completion of all interiors.

Delivery and Installation of the Order

1. The delivery and installation of your Order shall be on or before the delivery date prescribed in the Quotation, and at the address given by you.
2. Delivery Date will be calculated from the date of completion of the following requirements (“All-Set-Go”):
   • Both Parties, Customer and Doowup, signing off on the designs and specifications for the home interiors;
   • Customer making all payments, strictly in accordance with the specified payment milestones. The Delivery Guarantee will commence from the date of approval of payment, which shall be confirmed via email by Doowup; and
     
   • Customer handing over the Site to Doowup in a condition that meets the requirements of Customer’s Site Readiness Checklist as per the Works Contract.
3. Doowup will dispatch materials for installation at customer’s site, in accordance with Doowup’s “Ready to Dispatch” email and upon receipt of the Third and Final Installment of the Price in full, from Customer. In the event customer does not accept the materials at its site within 15 (fifteen) days from the scheduled dispatch date, then the customer will be liable to pay Doowup storage charges of Rs. 500 (Indian Rupees Five Hundred) per day from the 16 th (Sixteenth) day onwards; and in case of any risk of loss, theft or damage to such furniture or materials shall be borne solely by customer.

Delivery Guarantee

Customers may be entitled to the benefit of Doowup’s Delivery Guarantee, depending on the Scope of work, and subject to achieving All-Set-Go. Customers may either be provided with a (i) 45 days’ delivery Guarantee; or (ii) (45 + 10) days delivery Guarantee, or (iii) Nil Guarantee, subject to the Categories mentioned below. In all other cases, the Delivery Date is an estimate, and Doowup shall not be in breach if the same is not adhered to.

1. Standard Doowup Offerings: A 45-day delivery guarantee shall be applicable to your project if your overall scope of services includes items from the following “Type A” categories only.
   1. Modular / Fit-out Furniture (incl. installation)
   2. False Ceiling
   3. Standard Electrical Works (creation of new points, shifting of existing points)
   4. Countertop services (granite removal, chipping and installation)
   5. Appliances (incl. installation)
   6. Lighting (incl. installation)
2. Additional Services: A 45+10 day delivery guarantee is applicable to your project if your overall scope of services includes any items from the following “Type B” categories along with items from above mentioned “Type A” categories.
   1. Wallpaper (incl. Installation)
   2. Wooden Flooring
   3. Painting: Phase 2 (typically final coat of paint)
   4. Non-texture Painting
3. Non Standard Categories: A fixed timeline delivery guarantee will NOT be applicable on your project if it includes items from any of the following “Type C” categories:
   1. Loose Furniture (Urban Ladder, Flipkart, Latitude etc.)
   2. Mattress (Wakefit, Sunday, Duroflex)
   3. Texture Painting (Incl. final coat of paint); Or
   4. If your overall scope of services includes Non-Standard Electrical Works, Civil/ Renovation activities.
4. The fixed timeline delivery guarantee period, if applicable, will begin once all 3 of the following stages are complete:
   1. You & your Doowup project team have signed off on your design.
   2. You have accepted the Doowup Works Contract.
   3. The payment for your third installment is received , and approved by Doowup.
5. If we don't complete your project within the applicable delivery guarantee period then we will pay you rent (Rs. 500/day) for every day of delay, subject to the fulfilment of all the pre-conditions for availing such a delivery guarantee. Please refer to the “Pre-conditions for Delivery Guarantee” section below to know more about such conditions.
6. Pre-conditions to our Delivery Guarantee: All items contained in the site-readiness checklist should be complete when we begin the installation process.
7. If an item is not marked with any category symbol in the quotation then it shall be assumed that it belongs to the “Type A” Category wherein a 45 days delivery guarantee will be applicable
8. Doowup shall not be liable in the event there are any delays in delivery attributable to Customer or due to an event of force majeure.
9. The word "Guarantee" or "Guaranteed" is used in marketing, branding, promotions, other places on the website and/or such other assets owned and managed by Doowup, in common parlance only and it should be interpreted accordingly.

Pre-Conditions for Delivery Guarantee 

The Delivery Guarantee shall not be applicable in the following cases.

1. If the following items are in your scope or the builder’s scope:
   1. Granite supply or installation;
   2. Hob and /or chimney supply or installation; or
   3. Electrical point shifting;
2. If the site has restrictions on work timings during the day.
3. If you are not in full possession of the site and temporary possession has been allowed by the builder.
4. If there is concurrent work being done at the site by any other third party contractor like Painting, WallPaper, Wooden Flooring or Carpentry Work during installation, and work being executed by the builder such as civil works, core-cutting, painting, etc.
5. The Delivery Guarantee shall not be applicable if there are any changes to designs after the order is in production.
6. If you are living at the site at the time of installation.
7. Abnormal hindrances in execution like Continuous Lack of Power, Non-Working Lifts, No Permission from Builder, etc.
8. A force majeure event occurs.
9. OEM replacements due to functional defects found at the time of handover are outside the Delivery Guarantee. The replacements will be done free of cost based on the OEM timeline and Doowup will facilitate the replacements. E.g. hardware, appliances like hob and chimney, accessories, colour mismatch or scratches in handles, etc.
10. Deep scratches found on shutters after peeling off of protective liners will be replaced by Doowup if they are not removable using polishing agents, but they are outside of Delivery Guarantee.
11. Shade variation for the same colour of shutter finish will be replaced based on OEMs timeline, free of cost, but the same will be outside of Delivery Guarantee. Doowup will facilitate the replacements through OEMs.
12. If the woodwork component of the quote is equal to or greater than INR 15 lakhs then the Delivery Guarantee will not be applicable due to the volume of work involved.

Product Warranty

• FLAT 10 YEAR WARRANTY: All Customer's woodwork is covered under Doowup’s Flat 10 Years Warranty. This safeguards the Customer against any defect in manufacturing of woodwork items or installation workmanship.
• All accessories, hardware and appliances are covered as per the respective Manufacturer’s Warranty Policy.
• Doowup also provides Service Warranty on certain offerings, as outlined hereunder.
• A detailed description of our Warranty Policy is also mentioned in the Doowup Works Contract. You can refer to the Works Contract when you are making the Third Installment payment of the quote value.

Doowup provides a limited warranty on the Products as per the following 3 categories:

• Covered Products
  In case of any manufacturing defects or defects in installation workmanship in any of the following Products, and the same being in the warranty period mentioned hereunder, Doowup shall repair or replace, at its discretion, the said Products.

  Product	Warranty Period	Remarks	Exceptions
  Core Material; MDF and Composite Plywood Modules	10 years	Covers against delamination and edgeband peeling	A comprehensive list of Exceptions are covered below under the heading "Limitations to Warranty"

• Products from OEMs
  In case of certain Products (as listed below) being procured from original equipment manufacturers (OEM) and supplied to you, you shall be provided with the warranty as provided by such OEM

  Product	Warranty Period	Remarks	Exceptions
  Hardware, Accessory	Manufacturer’s Warranty	N/A	Customers are advised to not use household cleaning agents,chemical sprays, etc; Does NOT cover damage caused by misuse, negligence, normal wear and tear
  Appliances	Manufacturer’s Warranty	N/A	Labour, Cleaning Charges (for Chimney) will be charge extra
  Sink, Tap, Other Plumbing Installation	Manufacturer’s Warranty	No warranty for installation services and leakage post-handover	Inspection to be done by customer during handover and issues, if any, will be rectified
  Switches, Lights, Other Electrical Installation	Manufacturer’s Warranty	Labour Charges of Rs. 500 will be charged for any replacement	Wiring inspection to be done by customer during handover and issues, if any, will be rectified

• No Warranty Products
  All other items, Products or materials supplied or used by us, an illustrative list of which is provided below, are provided on an as-is basis, without warranties of any kind.

  Product	Warranty Period	Exceptions
  Countertop	No Warranty	N/A
  Gas Piping	No Warranty	Inspection to be done by customer during handover and issues, if any, will be rectified
  Mirror, Glass, Other Fragile Item	No Warranty	N/A

• Covered Services - Doowup’s Service Warranty
  In case of any installation defect in any of the following Product(s), within the specified warranty periods following handover date, Doowup shall repair, at its discretion, the said Products, with respect to underlined service issues and exceptions.
  
  Note: The warranty period, as mentioned hereunder, shall be upto a period of one (1) year from the date of handover. During the first six (6) months of the warranty period, Doowup shall provide 100% warranty on the same, as mentioned, while for the remaining six (6) months, Doowup shall be liable for 75% of the warranty cost, and the remaining 25% of the warranty cost should be borne by the customer.
  

  Product	Warranty Period	Remarks	Exceptions
  Countertop	1 Year	1 Year warranty on installation only. The material and installation should both be from Doowup. Covers Installation defects like stone to stone joint issues, stone to sink joint issues, countertop sink joint leakage issues, sink levelling issues, grouting issues, countertop levelling issues. NO WARRANTY ON COUNTERTOP MATERIAL	Does NOT cover damage caused by misuse, negligence, normal wear and tear. Does NOT cover the issues with respect to natural characteristics of stone, which include, but are not limited to, color variations, water lines, fissures, surface pits and blemishes. Does NOT cover issues arising due to architectural and engineering problems causing structural movement or settling. Does NOT cover stains, scratches and cracks caused due to use of improper cleaning solutions, placing hot vessels or damage from the dropping of heavy objects on the countertop.
  False Ceiling	1 Year	1 Year warranty for material and installation. Warranty is eligible where false ceiling, false ceiling related electrical ( light point provision, light installation, any other fixture installation), false ceiling painting is under Doowup scope of work. Warranty is eligible where false ceiling surface area exceeds 150 sq. ft. The entire false ceiling unit used by the customer should be as recommended and executed by Doowup through its Vendor(s). Covers installation defects like Board Integrity, flaking and peeling of the joint compound or coming off from the substrate, cracks on the surface, growth of fungus and algae on the ceiling surface subject to NO moisture exposure. Warranty covers cost of labour and material for False Ceiling and allied Painting services only in Warranty claimed areas.	Does NOT cover intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness. Does NOT cover water penetration due to capillary rise from the ground level or the adjacent walls, water leakage, seeping and continuous dampness of the surface. Does NOT cover physical damage caused to the surface with an external force or entity. Does NOT cover defects arising due to failure or defects in the structure to which ceiling is anchored. Does NOT cover fading and chalking within normal limits in coastal areas.
  Painting	1 Year	The painting surface area should be more than 250 sq. ft. Covers fading of colour shade, film Integrity, chalking and peeling of the paint from the surface, growth of fungus and algae on the surface due to issues not pertaining to exceptions. False Ceiling Painting is only eligible for warranty where false ceiling and false ceiling related electrical is under Doowup scope of work. Only covers areas where surface preparation for Wall is done under Doowup scope of work and limited to only repainting of walls. The same conditions and exceptions are applicable for the False ceiling category.	Does NOT cover if paint code is discontinued by the manufacturer. Does NOT cover fading and/or damage due to normal wear and tear, abuse, weather, or accidental damaging occurrences Does NOT cover defects arising due to failure/defects in building structure. Does NOT cover intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like Internal Plumbing or Plant pots. Does NOT cover Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface. Does NOT cover damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials or by the customer including without limitation damage caused due to rework/fitting work done by the customer post installation. NOT APPLICABLE to non-damaged areas and color differences arising between newly painted and previously painted areas.
  Electrical	1 Year	The Electrical scope of work should exceed Rs.50,000/- post discount. Applicable on electrical short circuit/ tripping, loose contact in plugs/switches, loose contact in fixture installation such as Lights. Covers the cost of electrical items including wiring, conduits that and labour required to rectify the concerned works.	Does NOT cover electrical fixtures like lights, fans and appliances under electrical warranty and carry their respective Brand warranty. Does NOT cover where there is improper power input to the mains or Issues in the power input source. Does NOT cover electrical failures due to physical damage of conduits, wires, switches and plates, electrical works repaired by any other representative other than Doowup and/or Inappropriate usage of electrical points.
  Plumbing	1 Year	Plumbing Scope of Work should exceed Rs. 20,000/- post discount. Covers leakage in plumbing or Sanitary Pipes, improper fixing of plumbing fixtures and plumbing and sanitary pipe manufacturing defects. Covers the cost of plumbing items such as pipes and plumbing work accessories and the labor required to rectify the concerned defect.	NOT APPLICABLE where plumbing material is discontinued by the manufacturer. Does NOT cover plumbing failures due to physical damage and mishandling. Does NOT cover if plumbing works have been repaired by any representative other than the company representative. Does NOT cover if there is improper quality of water supply to the property. Does NOT cover water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface. Plumbing failure shall not deal with fixtures including but not limited to taps, faucets, nozzles, water closets, shower cubicles etc. Does NOT apply where mineral deposits/ chalk formation on plumbing fixtures due to hardness in water.
  Civil	1 Year	Covers civil works limited to dado tiling, flooring and skirting tiling/ marble laying for material and workmanship failure subject to inspection by Doowup care representative. Civil scope of work should exceed Rs. 15,000. Covers dado and floor tile grouting, hollow sound when tapped on the floor/dado surface due to incorrect application or insufficient cement mortar filling, and/or floor/dado fall due to poor workmanship.	NOT APPLICABLE where tile and marble is discontinued by the manufacturer. Does NOT cover where damage/peel off is caused by harsh surroundings and maintenance, natural wear and tear of material caused by rough usage, tile and marble slippages due to natural bend in material, usage of acids and harsh brushes on the tiles causing damage to grouting and space fillers. Does NOT cover breakage of tiles, and/or physical damage caused to tiles or grouting due to external force or entity. Does NOT cover cracks/damage due to structural issues of the building or due to excess water absorption due to internal leakage or exposure to water source or internal water leakages behind the tiles.
  Custom Work	1 Year	Covers custom carpentry, for material and workmanship failure subject to inspection by Doowup care representative. Covers custom work including but is not limited to wall partition, wall panelling, headboards, pooja units, glass/ mirror works, metal works, cladding, other carpentry works. Both material and labour should be done under Doowup scope of work. Covers fit and finish of the product, bulging and bending of core material ,bubble formation/ peeling-off  of top finish such as laminates, veneers etc. Covers fading of colour/ patterns, peeling of edge banding subjected to use of products in hygienic surroundings with proper maintenance. Covers malfunctioning of hardware and accessories and any other manufacturing defect as approved by Doowup care representative.	Does NOT cover if fading of colour/ patterns, peeling of edge banding  is caused due to improper maintenance  and exposure to direct/ indirect sunlight, heat, moisture, dampness and improper use and maintenance. NOT applicable on scope of work involving refurbishment. Does NOT cover cuts, scratches, nicks and abrasions which are resulting from normal use during the standard life of the product. Does NOT cover products subjected to alteration, modification, accident, abnormal use, contact with extreme temperatures, water, moisture and dampness or use of harsh or abrasive cleaning chemicals. Does NOT cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use and damage caused due to accidents, improper maintenance, intentional or willful misuse of the product. Does NOT cover products used for purposes for which it is not designed or intended by us. Does NOT cover rusting of channels, hinges, and other metallic parts due to exposure to moisture/dampness or use of harmful cleaning chemicals and sprays. Does NOT cover damage caused by water leakages from water outlets or water spillage due to user’s negligence. Does NOT cover defects caused by pests and pets including but not limited to termites, ants, wood borers, rats, dogs and cats. Does not cover natural material’s seasonal changes such as expansion and contractions and damages due to the same including but not limited to cracks, warping, shrinkages and variation in colour/shades arising due to natural factors.
  Shower Cubicles/ Enclosures	1 Year	All shower cubicles and windows are eligible for a 1 year warranty for material and workmanship failure. Warranty covers any part of the enclosures found to be defective of material or workmanship. Warranty covers caulking, leaking, squeaking, and sagging not subject to wear and tear, physical damage. Warranty includes cost of defective materials and labour to rectify the defect.	Does NOT cover claims arising from abuse, misuse, negligence, leakages, abrasives, accidents, improper operations and natural disaster. Warranty does not cover scratches, chips, water spots or breaking of glass. Polycarbonate or Acrylic sweeps, seals and door stops are not warrantied.  Warranty does not cover damage caused through faulty design of residence or business, including but not limited to enclosure design or tile installation errors,  fit issues due to house settling, damage or failure due to misuse, careless handling, alteration, misapplication, improper use of cleaning products, accidents, owner negligence, abuse, or acts of nature. Does NOT cover discoloration or stains due to water hardness.

  
  

Limitations to Product Warranty

Doowup does not warrant against and is not responsible for: (a) any condition of the Warranty Covered Products attributable to; or (b) any damage to such Products caused by any of the following:

1. Wear and tear suffered through normal use (including scratches, dents and cuts) or damage caused by impacts or accidents or mishandling.
2. Water leakage and seepage within the building structure and continuous dampness of the surface.
3. Does NOT cover damage caused by misuse, negligence, normal wear and tear, insufficient or improper care (including but not limited to exposure to harsh weather conditions).
4. Only bends that are >5mm will be attended by Doowup. 
   
5. Degradation, discolouration, damage, fading, etc. in colour, grain, or texture of natural wood materials, laminates and other materials due to exposure to intensive or excessive light, sunlight,  moisture or heat or other environmental factors.
6. Use of inappropriate chemicals, detergents, abrasives or other inappropriate cleaning agents that can damage the wooden surface of the products or rust the accessories.
7. Damage caused by any force majeure event (A Force Majeure event refers to the acts of God including; such as flooding, hurricane, earthquake, lightning, any natural calamities etc., environmental condition such as air pollution, solvent exposure, mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of Doowup).
8. Improper maintenance of the Covered Products the same not being utilised for the intended purpose;
9. In case of a resale of the Covered Products (either as part of the sale of Customer’s property or otherwise);
10. The Covered Products have been subject to re-installation, repair or alteration by any person not authorised by Doowup;
11. Rusting of channels, hinges and other metallic parts, as these could be damaged due to household chemicals and sprays or exposure to moisture/dampness;
12. In case of defects caused by pests and pets including but not limited to termites, ants, wood borers, rats, dogs and cats;

Procedure to claim Product Warranty

1. For claiming warranty against any of the Covered Products which is valid under the warranty terms, Customer shall raise a ticket on the Website or call on our toll free number, identifying the Covered Product and the defect observed, including photographs and/or other proofs of the same.
2. Once we receive your written notice, we shall send our authorised representative to your Site for inspection and assessing the same to confirm whether the claim is covered under Warranty.
3. If it is covered under warranty as per our representative’s information, we shall either arrange for repair or replace the defective Product.
4. In case of replacement: We shall provide a similar Product that is as close as possible in dimension, function and colour to the defective product. We do not guarantee that the replacement product will be exactly the same as the Covered defective Product. A replacement Product will not be covered by any further warranties. i.e. no fresh warranty shall be applicable on a replaced product, which shall be covered under the original warranty term.

Service and Maintenance

1. For the first 6 months from delivery and installation, 1 (one) free service is provided to the Customers to address routine maintenance issues in respect of moving parts (hinges, channels etc.), such as alignment, the parts becoming loose, etc
2. To avail the free service, Customer should schedule a visit by contacting Doowup’s customer care number 1800-309-8789 or raise your request through Doowup’s customer care mail at [email protected]. If the free service is not availed by Customer within the aforesaid period of 6 months, Doowup’s obligation to provide such free service shall lapse.
3. After the period of 6 months, in case of maintenance requirement, Customers can seek paid maintenance services, by contacting Doowup’s customer care and scheduling a service visit. Such a visit shall be chargeable at Doowup’s then current service visit rates.
4. Any repairs or replacements advised during a service visit (whether free or paid-for), or any maintenance that may be sought by Customer, which is not covered under the Warranty terms, shall be done at additional charges. Doowup will provide Customer an estimate of such additional charges after inspection and assessment during the service visit.

Doowup Care

1. For any concerns regarding your project, please feel free to raise your request by sending us an email at [email protected].
2. We provide one service visit to the site, free-of-cost, within 6 months of the project completion and handover, for routine checks which cover moving parts like hinges, channels, etc. Our Care team will contact you to schedule the visit. The free service addresses issues like minor alignment, loose parts, etc. It also covers general alignment check of all shutters, lofts, the functioning of drawers and all accessories, and any additional concealment of wiring for the TV unit.
3. Since some products are designed to have a lot of moving parts, our products may require occasional re-alignment and servicing. If there are any service and maintenance requests after the free service, they will be taken up on a chargeable basis. Doowup’s current service visit fee is a sum of Rs. 750 (Rupees Seven Hundred and Fifty) per visit. This visit includes re-alignment of all products, but without any replacements. This request will have to be raised by the customer by sending a mail at [email protected].
4. If the work includes re-alignment of units and/or replacement of items not covered under warranty (due to physical damage, continuous water leakage, rusting, etc), the cost of replacement will be over and above Rs. 750, and a bill for the same will be provided after the visit.

Cleaning Services

1. Post installation, the following set of services will be done at the site:
   1. Dusting, sweeping and mopping of all areas.
   2. Cleaning of doors of the cabinets to remove pencil marks and dust.
   3. Cleaning the insides of wooden cabinets.
   4. Deep cleaning with the use of mechanical equipment is out of scope.

Unloading Services

1. Any movement of materials by stairs above 2nd floor will attract the following additional charge/s:
   1. A fixed unloading charge of Rs. 5000 shall be charged for movement of material from 3rd floor and above where the service lift is unavailable.
   2. An additional charge of Rs. 1000 will be applicable for each floor movement of material from the 9th floor and above, where the service lift is unavailable.

Cancellation Policy

At Doowup, our primary goal is to ensure the successful completion of every order. However, as we rely on various stakeholders including manufacturers, raw material providers, accessory suppliers, there may be some instances where we need to make changes to our prices and material offerings. In these circumstances, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands. For all other instances, we would like to draw the Customer your attention to the table provided below:

Time of cancellation	Stage of Order	Policy
Within 48 hours from order booking (payment of First Installment i.e. 5% of Order Value or INR 15,000, whichever is higher) and if Site Measurement has not happened	Design Stage	100% refund of the Order Booking Amount shall be made (i.e. either INR 15,000 or 5% of Order Value, whichever is higher)
After 48 hours of order booking, and before  First Cut Design Finalization is completed or 60 days has not elapsed from order booking date, whichever is earlier	Design Stage	There shall be no refund of the Order Booking Amount at this stage, however, the same shall be adjusted for the Customer's future order, limited to specific items, from the HomeLane store website, up to 6 months from the date of cancellation. The Customer has to utilize the Order Booking Amount, in one single order, and cannot place multiple/subsequent orders against the Order Booking Amount. Please note that there shall be no adjustment against the Order Booking Amount, after 6 months from the date of cancellation. Doowup shall not share the final designs with the customer
If First Cut Design Finalization is completed, or 60 days have elapsed from Order Booking Date, whichever is earlier	Design Stage	Nil Refund.
Any time period after signing of the Works Contract	Production Stage and beyond	Nil Refund. The customer will not be eligible for any refund and shall be obligated to pay the remaining price of Order Value of the project to Doowup i.e. the remaining 50%, in compliance with the Works Contract.

Notes:

1. Time period is computed from the date of order booking ( i.e. Order Booking Amount received by Doowup).
2. Order Booking Amount: The payment of 5% of Order Value or INR 15,000, whichever is higher, by the Customer at the stage of order booking.
3. Design Stage:This Stage commences after Customer makes payment towards 1st Installment (5 % of the Order Value or INR 15,000, whichever is higher), and ends before payment of the Third Installment (30% of Order Value).
4. Production Stage:This Stage commences when the Customer makes successful payment towards Third Installment i.e. 30% of the Order value. It is during this stage the orders are pushed for production.
5. Site Measurement: Site Measurement refers to the date when Doowup representatives visit the Customer site for masking.
6. Order Value - This can be defined as the total value of your project that shall be paid to Doowup, as finalised post the confirmation of quote. This value is inclusive of all discounts and tax, as applicable.
7. Refunds as per above policy as applicable will be processed only to the customer bank account irrespective of what mode and from whose account we have received the original payment

Customer Conduct

1. Doowup prohibits discrimination against representatives including on the basis of sex,  race,  religion,  caste,  origin,  disability,  marital  status,  gender  identity,  age,  or  any other characteristic that may be protected under applicable law.
2. You are directed to treat all our representatives with respect and courtesy, and provide them a safe and compliant (under all applicable laws, bylaws including society norms, if any) location to perform service(s) at the project site. Doowup shall be entitled to refuse to  perform  any  service(s)  if  you  don’t  comply  with  this  section  and/or  you  have  not provided  a  safe  and  compliant  location  and/or  you  have  behaved  in  a  discourteous, disrespectful, abusive, or otherwise inappropriate manner. Doowup reserves the right to withhold the services at its absolute discretion until the requirements under this section are fully complied with by you. Please note, non-compliance under this section may result in delay and affect the timeline guarantee (if applicable) in your project and such delay shall not be treated as breach by Doowup under the Works Contract and/or Quotation agreed upon with you and any loss or delay due to your non-compliance of this section shall  amount  to  breach  by  Customer  under  the  Works  Contract  and/or  Quotation,  as applicable.
3. You  agree  that  in  an  event  where  our  representative  behaves  in  a  manner  that  is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required  to  report  such  incident  with  valid  proofs  at [email protected]  and [email protected] with immediate effect but in any event not later than 48 hours of such incident.
4. You are directed to keep all your communications in writing with our representative on their official email and keep the necessary POC designated by the company in loop, if applicable. In case of any other assistance on your project, you may reach out to the Care Team at [email protected]. Any complaint/escalation marked to unnecessary party/s in  the  company  shall  be  treated  as  non-compliance  of  this  section  and  the  company reserves its right to take appropriate action as available under the applicable law.

PERSONAL DATA AND PRIVACY POLICY

1. The Customer explicitly grants authorization to Doowup for the collection, storage, retention, processing, and utilization of personal data, including contact information, as outlined in our Privacy Policy. The Company shall use the personal data of the Customer only for the legitimate use to provide the product and services to the Customer.
   
2. The Customer authorizes the Company to contact them through various channels such as phone, SMS, WhatsApp, and email. It is understood that such communication will exclusively pertain to the products or services provided, and the confidentiality of personal data, including contact information will be maintained. Doowup retains the right to photograph and publish the completed work.
3. Furthermore, the Customer allows the Company to share personal data, including contact information, with the vendors, franchisees and third-party suppliers, in accordance with our Privacy Policy.
4. For a comprehensive understanding of our data handling practices, please refer to our Privacy Policy at https://www.doowup.co/privacypolicy. We strongly recommend that the Customer reads the Privacy Policy to ensure awareness of the terms and conditions.
5. Any notices intended for the Company in accordance with the personal data usage or deletion should be written to [email protected].
6. The customer confirms that they have read and agreed that all the terms of the works contract are accurate to the best of their knowledge and align with their requests.

NOTICE:

Customer shall send any legal notice or court summons or mediation proceeding summons or any other legal document to the following registered address of the Company: Homevista Decor and Furnishings and Private Limited, Legal Team, 2nd floor, BKN Ambaram Estates, No.648/L, Old Madras Road, Binnamangala, Indiarnagar, Bangalore - 560038. 

GOVERNING LAW AND JURISDICTION

1. These Terms and Conditions  shall be governed by and interpreted in accordance with the laws of India.
2. Any dispute arising out of or in relation to this shall be subject to the exclusive jurisdiction of the courts at Bangalore, India.